About Treasures Untold
A: Yes! Every item in Treasures Untold originates from the legendary realms of Disney magic. These are the very artifacts, trinkets, and enchanted objects found throughout these mystical lands, each carrying its own story and power. Whether it’s a shimmering glass slipper from Occitania or a mystical lamp from Agrabah, these treasures are as real as the magic that surrounds them!
A: Treasures Untold is a marketplace for magical and legendary items inspired by enchanted realms. Whether you’re seeking a potion, a mystical artifact, or a trinket from a faraway kingdom, you’ve come to the right place!
Orders & Shipping
A: Yes! Our treasures travel far and wide. Shipping costs and times may vary depending on your kingdom (or country).
A: Once your order has been dispatched by our trusted couriers (or magical messengers), you’ll receive a tracking link via email.
A: Many of our treasures are one-of-a-kind or in very limited supply. Once an item is gone, it may not return, so be sure to claim your magical find while you can!
A: Your basket is only saved while you’re logged in. If you log out before completing your purchase, any items in your basket will be removed and returned to stock, making them available for other adventurers. Since our treasures are rare and limited, we recommend completing your order before leaving the realm!
A: Orders typically ship within 1-3 business days. Delivery times vary by location, but most enchanted deliveries arrive within 5-10 days.
Payment & Returns
A: If you are not completely enchanted with your purchase, you may return it within 30 days of delivery for a refund or exchange. Items must be in their original condition.
For more information please visit our returns page.
A: We accept major credit cards and select magical forms of payment (okay, maybe not gold doubloons… yet).
A: Simply contact our support team with your order details, and we’ll guide you through the return process.
For more information please visit our returns page.
Product Care
A: To preserve their enchantment, store magical items in a cool, dry place away from direct sunlight. Some artifacts may require special conditions, such as being kept in a velvet-lined box or under a protective charm.
A: Each item has specific care instructions. For enchanted objects, we recommend keeping them away from dark magic and water (unless stated otherwise).
A: Gently wipe your item with a soft, dry cloth. Avoid using water or harsh chemicals, as they may weaken the magic. For delicate artifacts, consult the product description for specific care instructions.
Contact & Support
A: Not yet! For now, our shop exists in the mystical lands of the internet.
A: You can reach us via our our contact form on the website. We aim to respond within 24 hours.
A: You can find us on all major social platforms, where we share magical updates, behind-the-scenes looks, exclusive sneak peeks, and special giveaways! See the links below to stay connected with the realms. Join our enchanted community and be part of the magic!
A: Yes! Sign up for our Treasures Untold newsletter to stay updated on the latest magical discoveries, exclusive offers, and limited-time enchanted items. You’ll also receive special insights into the realms, behind-the-scenes stories, and early access to new treasures. Don’t miss out—join the magic today!